Every member of RBC is dedicated to the pursuit of quality and excellence in providing RBC’s customers with the best service that can be accomplished. RBC recognises that only by achieving customer satisfaction can RBC secure the future growth and success of RBC’ s company.
It is the policy of RBC to conform to all applicable requirements, the CICAIR Code of Conduct for Approved Inspectors, Building Control Performance Standards for England and Wales and to operate a Quality Management System to fully conform to ISO 9001:2015. To ensure achievement of this policy, an Integrated Management System is established to meet, and continue to meet, the requirements of ISO 9001:2015.
RBC’s quality objectives are:
- Ensure that customer requirements and expectations are fully understood, standards created, and service delivery continually monitored against these standards.
- Consistently meet customer requirements by quality performance and adoption of best practice.
- Provide the correct organisation, facilities and resources and employ the suitably trained personnel to ensure the provision of quality services which fulfil the customer requirements effectively and efficiently.
- Continually review and monitor all aspects of operations to identify opportunities for implementing continuing improvement.
Quality Management implementation is through the Integrated Management System which is mandatory in application. However, it’s success can only be achieved by the participation and commitment of everyone at RBC. All persons working with or for RBC’s organisation will receive full support to ensure the integrated management system is understood, implemented and maintained throughout.
It is RBC’s responsibility to ensure the Integrated Management System functions correctly and it’s effectiveness is maintained through monitoring, control, audit and review